How do I get a code?
Click here to get started.
Who can participate in Elder Helpers?
If you are 55 or older, or are looking to find help for someone in that age group, you are eligible to use this service! People suffering from extreme anxiety, serious memory or mental issues, or experiencing unmanageable financial hardship, are strongly discouraged from participating in Elder Helpers. Important note: 1 access code is valid for for 1 household of 2 elders maximum (violators are banned).
Is there a cost to join your services?
Yes, the service is a technology intensive, one that requires heavy investment and has heavy functioning costs. Furthermore we wouldn't want to leave the information of our volunteers out in the open on the web for everyone to see. Having a minimum required donation is a way to prevent potential safety issues and allows us to keep track of who helps who. We keep our minimum required donation extremely low so that everyone can use our service. For a small monthly contribution you can get a code to enjoy the safety and convenience of elderhelpers.org.
How do I find help?
If you are looking for help within U.S.A., from the search page, use the zip code search for better results.
If you are looking for help outside of the United States, from the search page, select your country from the dropdown menu and use the city search.
What can be expected in terms of volunteer help?/How many hours of help can I get?
You can safely rely on these factors:
Can you help disabled people who are not 55 years of age or more?
Maybe. It will depend on the preference of the volunteers who you are contacting. Our volunteers sign up as “Elder Helpers” to help the elderly, to find a special connection with an elder. They want to hear stories and have a relationship involving wisdom acquired through time. Our service is not designed for people with disabilities. If you are a disabled elder, then this can still be an okay fit for you. However, if you are not of elder age, we ask that you seek specialized services elsewhere.
I am outside of the U.S.A. but your billing is in U.S. dollars and your site mentions that you are based in the U.S.A. can I still use your services?
Yes, our legal entity is based in U.S.A. and we bill in U.S. dollars to simplify our accounting process but we have volunteers around the world. Use the drop down menu on the search page to select the country in which you are seeking assistance.
How do I select a helper?
Look at the icons displayed in the search results to see if the type of help that the volunteer is offering matches what you are looking for. If so, call up the volunteer to see if your needs match with his/her availability and desire.
How can I make sure that a volunteer is safe to work with?
First of all look at the profile picture if the volunteer has one, read the biography and then spend time getting to know the person over the phone. After this, we recommend that you set up the first meeting in a public place like a coffee shop. Have a friend or family member with you and trust your instincts. We go over every biography to make sure that it is appropriate and background checks are done by IntelliCorp (Verisk), a very serious and reputable company that also does background checks for other large organizations.
How do background checks work and how much will that cost me?
Our volunteers pay for their own background checks so there is no charge to you for this extra service. Background checks are done by IntelliCorp, a very serious and reputable company, leader in the risk management industry.
Some of the phone numbers are disconnected or do not belong to the volunteer listed, what do I do?
As a participant it is your duty to report any wrong phone numbers. Make sure to report any wrong phone numbers to firstname.lastname@example.org indicating the first and last name of the person as well as the city and the phone number.
What do I do if a volunteer refuses to help?
As a participant it is your duty to report volunteers who refuse to help. Make sure to report any volunteer who refused to help to email@example.com indicating the first and last name of the person as well as the city and the phone number. Also report wrong and disconnected numbers to us so that our community of participants can enjoy a clean and up-to-date database of volunteers.
Do volunteers get rewarded?
Yes, our volunteers get gift cards and goodies. Make sure to provide them with the email address that you used to sign up so that they can login their hours and claim their rewards. We also strongly encourage you to find ways to keep them engaged and highly motivated. Sincere gratitude is the best reward.
Where are you located?
The brick and mortar location from where the Elder Helpers program is run is located in San Diego, California.
I lost my code, how do I get a new one?
You would need to email us at firstname.lastname@example.org to get a new code.
How do I cancel my membership?
Simply login in to your donation account and cancel or email us at email@example.com
Do you have a level of service for agencies involved with caring for the elderly?
We only work with elders and direct relatives.
Do you offer live-in exchange services where I can offer room and/or board in exchange for services?
We do not.
I have read everything and I am ready to join, how do I get started?
Click here to get started.